Big Deal Electronics

Shipping And Returns

Return Policy

In the event of a return please follow these guidelines:

1.1.If you receive a wrong or defective item please call 1-718-384-2437 or email us at

You will receive a return Authorization number (RA#) within 7 days from the date you receive your order. If you need a refund, our policy is the purchase price less shipping, handling and a 15% to 25% restocking fee will be applied. There is no restocking fee for exchanges, however the item exchanged must be returned in original condition. If a package is refused, you will be charged a 15% restocking fee less shipping.

2. Special order items, PAL system equipment or custom-built to order items are not cancelable or returnable.

3. TVs and TV/VCR Combos 21" and larger cannot be returned. Computers, PDA's, printers & fax machines, cannot be returned - only exchanged for the same model if defective. CD's, DVD movies, software & tapes cannot be returned once opened. If in the event the item is defective you may exchange it for the same title only. Apparel equipment such as designer bags, wallets, watches, Jewelry ect. Are not refundable only can be exchanged for the same item if defective.

4. All sales on film, paper, processing equipment, printer cartridges, bulbs and batteries are final. No returns or exchanges

5. At times, Big Deal Electronics will offer specially priced items that have been discontinued by the manufacturer or marked as a clearance. These items, clearly marked, are final sale. Extended service contracts are not returnable.

6. Underwater equipment cannot be returned or exchanged once taken under water, with the exception of manufacturer's defect.

7. Products or services bought through an AUCTION (I.E. eBay, yahoo ect.) are also subject yo our refund /exchange policy.When an Auction (I.E. eBay, yahoo ect.) is marked as Final Sale, there will be no returns or exchanges offered.

8. Prior to returning any item, YOU MUST call or email Customer Service for pre-approval and obtain an RMA number. Returns must be received by Big Deal Electronics within 14 calendar days from the date the RA# is issued. Products received later than this date may not be accepted for return. Manufacturer's warranties are supplied with most merchandise purchased from Big Deal Electronics. After the return period has expired, please contact the manufacturer to resolve any problems with your equipment. Please note that warranty periods and services vary by manufacturer.

9. All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. Original boxes, packing materials, wrappers, and cartons are to be returned without markings, tape, folds or defacing. Products sent in for an exchange must be returned in other than new condition, otherwise will be subject to a 20% minimum restocking fee. Products returned in damaged or unacceptable condition will be returned to the customer without exchange. Condition will be assessed at the discretion of Big Deal Electronics.

10. Pack all items in a sturdy shipping carton (not just the manufacturer's carton). Include a copy of your invoice in the carton. Please keep the original invoice. Packages without a visible RA# will not be accepted. Customer is responsible for cost of return shipping. Use the most convenient means of shipping. We strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item. REPLACEMENTS. For products returned in accordance with our return policy, you should receive replacement or exchange within 14 calendar days from the date we receive the returned merchandise. We reserve the right to make changes without notice.

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